|Salary Range:||Negotiable based on experience|
Process, provision and manage orders including facilities and services for ValTech Communications. This includes but is not limited to the processing of TDM, Fiber, Ethernet facilities, number porting, etc. Coordinate the installation of these facilities and services with Project Coordinators ensuring a smooth and timely conversion for ValTech customers.
Work within ValTech CRM tools and database’s to track and process facility and service orders, including but not limited to: enterprise, government, and wholesale.
Provisioning of all service orders including but not limited to: TDM (T1/T3), copper lines, directory listing, porting numbers, Ethernet, Fiber etc.
Must implement, track, and provide order status on all service orders until completion. This includes tracking orders with various vendors through email and/or on-line applications.
Work with other staff and departments to provide exceptional service and ensure customer satisfaction.
Must maintain attention to detail and a sense of urgency
Must provide pro-active, on-going, consistent status to internal staff
Work with Operations department regarding customer and/or vendor issues and adjust orders accordingly
Coordinate all proposed cut dates with Project Coordinators and Operations so that all work is complete prior to the cut dates. This includes but is not limited to: porting of numbers, copper lines, toll-free numbers, private line, metro E, Ethernet over copper, etc.
Handle internal orders for the move, add, change, or delete of existing customer services
Job Type: Full-time
provisioning: 1 year
Required education: High school or equivalent