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Position Details: Customer Care Representative

Location: Reynoldsburg, OH
Openings: 1
Salary Range: Negotiable based on experience

Description:

Customer Care Representative Responsibilities Include:

  • Managing inbound and outbound calls in a timely manner
  • handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • call center representative job description
  • Taking customer payments
  • Opening trouble tickets with vendors
  • Placing orders with vendors

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, taking payments; keeping customer satisfaction at the core of every decision and behavior. 

Responsibilities

  • Manage inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Open trouble tickets with Vendors and follow up with customer
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our CRM database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets 

Requirements

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

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